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Home > Multifactor Authentication > MS Authenticator Not Working - PDF
MS Authenticator Not Working - PDF
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There are several reasons why your MS Authenticator may not be working.


Some of those reasons include:

  1. If you have not used the Backup within the MS Authenticator App and you change phones
  2. If you have a new phone and did not set up the MS Authenticator properly
  3. Your MIU M365 username changed


Please click on this link to get a list of instructions for fixing this issue: MS Authenticator not working on my phone

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